Returns & Exchanges

Due to the perishable nature of our fresh, refrigerated pickles, we are unable to accept physical returns once a shipment has left our facility. If your order arrives damaged or unsatisfactory, please reach out within 7 days of delivery for a full refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged packaging, the product labels, and the specific issue with the pickles to help us improve our quality control.

• 2.
  Contact Support

  Email our customer service team at [email protected] with your order number and the photos of your shipment.

• 3.
  Review Process

  Our team will review your claim within 2 business days to verify the shipping damage or quality concern against our freshness guarantee.

• 4.
  Resolution

  Once approved, we will issue a refund to your original payment method or ship out a fresh replacement batch at no additional cost to you.